FIRST Product Support

There are several ways to receive support within the FIRST application:

  • Help files
    Help documentation is supplied for each screen and function within FIRST. Simply select the Help option on the My Account tab or click on the question mark in the title header on the individual screen.

  • Frequently Asked Questions
    Many user questions can be answered quickly with a review of the FAQs. We capture common user questions and post to this list to try to help other users who may have similar questions.

  • Contact Form
    For noncritical questions and comments, please use these forms. A Product Support Representative will respond to your question rapidly.

    For Berth Application issues, please contact:
    Ashley Davis - (973) 578-2159 - or
    PNOCC - (973) 578-2192 -

    For Billing issues, please contact:
    (NJMT) Sandra Lillo - (973) 690-3488 -
    (NJMT) Barbara Taylor - (973) 578-2124 -
    (NJMT) Henry Killian - (718) 330-2975 -

The Port Guide

It's our goal to make the Port of NY & NJ your first port of call. The Port Guide is your convenient reference tool for shipping through our port.

Learn more

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The Port Authority of New York and New Jersey
(212) 435-7000  •  4 World Trade Center, 150 Greenwich Street, New York, NY 10007